12 headsets work with the Cisco 9971: 11 wireless DECT and 1 corded headsets. The list comes from the Yealink compatibility guide and our recommended headsets. They connect through the headset port (with a bottom cable). To answer calls from a wireless headset, the makers name EHS cables such as the EHS62 and EHS60.
Quick facts
Compatible headsets
12 (11 wireless DECT and 1 corded headsets)
Ways to connect
Headset port, with a bottom cable (Yealink)
EHS cable, to answer calls from a wireless headset (Yealink)
The makers' guides don't list a USB headset connection for the Cisco 9971, and this guide shows only what they list. The headsets listed connect through the headset port (with a bottom cable). If you need a USB headset, ask an advisor.
Does the Cisco 9971 work with Bluetooth headsets?
The makers' guides don't list pairing a headset with the Cisco 9971's own Bluetooth, and this guide shows only what they list. If you need that, ask an advisor.
Which cable lets me answer calls from a wireless headset on the Cisco 9971?
An EHS (electronic hook switch) cable. The makers name the EHS62 (Yealink) and the EHS60 (Yealink). Each headset's row shows the exact one.
What do I need to connect a corded headset to the Cisco 9971?
A bottom cable that connects the headset to the phone's headset port. Yealink lists the cable for each headset in its row.
All 12 compatible headsets, by kind. Recommended first, then the ones we stock.
12 compatible
Wireless DECT headsets 11
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
1. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
2. For the MPP/3PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneUpdated 9 Nov 2026
1. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
2. For the MPP/4PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneUpdated 9 Nov 2026
1. WH6x required EHS60/EHS61 supported
2. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
3. For the MPP/3PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
1. WH6x required EHS60/EHS61 supported
2. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
3. For the MPP/3PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
1. WH6x required EHS60/EHS61 supported
2. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
3. For the MPP/3PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
1. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
2. For the MPP/5PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
1. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
2. For the MPP/3PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
1. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
2. For the MPP/3PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
1. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
2. For the MPP/3PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
1. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
2. For the MPP/4PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
1. For the CUCM version, please turn on the EHS function on the server side: Wireless Headset Hookswitch Control Enabled
2. For the MPP/4PCC version, the EHS cable is plug-and-play.Only support audio. Cable A: Yealink/Avaya/Poly/Mitel/Unify/Snom IP Phone Cable B: Cisco IP PhoneSource: Yealink · updated 9 Nov 2026
Corded headsets (headset port) 1
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
