17 headsets work with Avaya Manager PCS Softphone: 8 corded, 1 USB and 4 Bluetooth headsets, plus 4 speakerphones. The list comes from the Poly compatibility guide and our recommended headsets.
Quick facts
Compatible headsets
17 (8 corded, 1 USB and 4 Bluetooth headsets, plus 4 speakerphones)
Remote call control stated
0 of 17
Updated
9 Nov 2026
Our picks for Avaya Manager PCS Softphone
One for each kind of headset listed for Avaya Manager PCS Softphone, from the headsets we sell. Our recommended headsets first.
Can I use a wireless headset with Avaya Manager PCS Softphone?
Yes. 4 Bluetooth headsets are listed for Avaya Manager PCS Softphone. Each row shows how it connects.
Can I answer calls from the headset in Avaya Manager PCS Softphone?
Where a row says “Not stated”, the headset works with Avaya Manager PCS Softphone, but remote call control has not been verified.
All 17 headsets, by kind. Recommended first, then the ones we stock.
17 compatible
Corded headsets (headset port) 8
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Recommended: MDA524 USB-C [85Q24AA] or DA75 USB to QD Black Adapter TAA [786C6AA] or DA85 USB to QD Black Adapter TAA [786C7AA] or DA85-M USB to QD Black Adapter TAA [786C8AA]
Remote call control
Not stated
Notes
If hookswitch control does not work ensure that revison >5.1 is installed. Also ensure that in the softphone - configuration - options - voip - that "external handset on port" is set to "USB (CS50/CS60-USB Headset) Supports Hookswitch on revision >5.1Source: Poly · updated 9 Nov 2026
None listed Optional: MDA524 USB-C [85Q24AA], DA75 USB to QD Black Adapter TAA [786C6AA], DA85 USB to QD Black Adapter TAA [786C7AA], DA85-M USB to QD Black Adapter TAA [786C8AA]
Remote call control
Not stated
Notes
If hookswitch control does not work ensure that revison >5.1 is installed. Also ensure that in the softphone - configuration - options - voip - that "external handset on port" is set to "USB (CS50/CS60-USB Headset) Supports Hookswitch on revision >5.1Source: Poly · updated 9 Nov 2026
None listed Optional: MDA524 USB-C [85Q24AA], DA75 USB to QD Black Adapter TAA [786C6AA], DA85 USB to QD Black Adapter TAA [786C7AA], DA85-M USB to QD Black Adapter TAA [786C8AA]
None listed Optional: MDA524 USB-C [85Q24AA], DA75 USB to QD Black Adapter TAA [786C6AA], DA85 USB to QD Black Adapter TAA [786C7AA], DA85-M USB to QD Black Adapter TAA [786C8AA]
None listed Optional: MDA524 USB-C [85Q24AA], DA75 USB to QD Black Adapter TAA [786C6AA], DA85 USB to QD Black Adapter TAA [786C7AA], DA85-M USB to QD Black Adapter TAA [786C8AA]
Remote call control
Not stated
Notes
If hookswitch control does not work ensure that revison >5.1 is installed. Also ensure that in the softphone - configuration - options - voip - that "external handset on port" is set to "USB (CS50/CS60-USB Headset) Supports Hookswitch on revision >5.1Source: Poly · updated 9 Nov 2026
None listed Optional: MDA524 USB-C [85Q24AA], DA75 USB to QD Black Adapter TAA [786C6AA], DA85 USB to QD Black Adapter TAA [786C7AA], DA85-M USB to QD Black Adapter TAA [786C8AA]
Remote call control
Not stated
Notes
If hookswitch control does not work ensure that revison >5.1 is installed. Also ensure that in the softphone - configuration - options - voip - that "external handset on port" is set to "USB (CS50/CS60-USB Headset) Supports Hookswitch on revision >5.1Source: Poly · updated 9 Nov 2026
None listed Optional: MDA524 USB-C [85Q24AA], DA75 USB to QD Black Adapter TAA [786C6AA], DA85 USB to QD Black Adapter TAA [786C7AA], DA85-M USB to QD Black Adapter TAA [786C8AA]
None listed Optional: MDA524 USB-C [85Q24AA], DA75 USB to QD Black Adapter TAA [786C6AA], DA85 USB to QD Black Adapter TAA [786C7AA], DA85-M USB to QD Black Adapter TAA [786C8AA]
Remote call control
Not stated
Notes
Source: Poly · updated 9 Nov 2026
USB corded headsets 1
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
If hookswitch control does not work ensure that revison >6.2 is installed. Also ensure that in the softphone - configuration - options - voip - that "external handset on port" is set to "USB (CS50/CS60-USB Headset) Supports Hookswitch on revision >6.2Source: Poly · updated 9 Nov 2026
If hookswitch control does not work ensure that revison >6.2 is installed. Also ensure that in the softphone - configuration - options - voip - that "external handset on port" is set to "USB (CS50/CS60-USB Headset) Supports Hookswitch on revision >6.2Source: Poly · updated 9 Nov 2026
If hookswitch control does not work ensure that revison >6.2 is installed. Also ensure that in the softphone - configuration - options - voip - that "external handset on port" is set to "USB (CS50/CS60-USB Headset) Supports Hookswitch on revision >6.2Source: Poly · updated 9 Nov 2026
If hookswitch control does not work ensure that revison >6.2 is installed. Also ensure that in the softphone - configuration - options - voip - that "external handset on port" is set to "USB (CS50/CS60-USB Headset) Supports Hookswitch on revision >6.2Source: Poly · updated 9 Nov 2026
Speakerphones 4
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
