48 headsets work with Genesys Cloud: 20 wireless DECT, 16 USB and 10 Bluetooth headsets, plus 2 speakerphones. The list comes from the Yealink compatibility guide and our recommended headsets. Yealink lists its headsets for Genesys Cloud connecting by USB, a DECT USB adapter and a Bluetooth USB adapter.
Quick facts
Compatible headsets
48 (20 wireless DECT, 16 USB and 10 Bluetooth headsets, plus 2 speakerphones)
Ways to connect
USB (Yealink)
DECT USB adapter (WDD60) (Yealink)
Bluetooth USB adapter (BT50 / BT51) (Yealink)
Remote call control stated
47 of 48
Updated
9 Nov 2026
Our picks for Genesys Cloud
One for each kind of headset listed for Genesys Cloud, from the headsets we sell. Our recommended headsets first.
Please update the softphone version to 2.41.818 or higher. Read me first: help.mypurecloud.com ↗(Yealink, for 47 of its headsets)
Questions
Can I use a wireless headset with Genesys Cloud?
Yes. 20 wireless DECT and 10 Bluetooth headsets are listed for Genesys Cloud, some through a USB adapter the makers name (WDD60 and BT50 / BT51). Each row shows how it connects.
Can I answer calls from the headset in Genesys Cloud?
The makers state remote call control for 47 of the 48 headsets here. Where a row says “Not stated”, the headset works with Genesys Cloud, but remote call control has not been verified.
All 48 headsets, by kind. Recommended first, then the ones we stock.
48 compatible
Wireless DECT headsets 20
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Remote call control Remote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
Headset
Compatible
Connects via
Accessory needed
Remote call controlRemote call control means you can answer and end calls with the button on your headset. "Not stated" means the headset works with this phone, but remote call control has not been verified.
